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Welcome

Delivery Policy

Shipping method


1. Warehouse self-pickup

After receiving the paid order, we will send a pick-up notice via WhatsApp within seven working days (excluding Saturdays, Sundays and public holidays). (**Except for pre-ordered items, you need to wait patiently before ordering and then arrange shipment**)


Pickup address🔸Room 910, Hung Tai Industrial Building, 37-39 Hung To Road, Kowloon

Office hours 🔸Monday to Friday morning 09:00-12:30 & afternoon 14:00-18:00【Closed on Saturdays, Sundays and public holidays】



*The cut-off time for orders is 4:00 p.m. Hong Kong time. Orders placed after 4:00 p.m. will be considered as orders for the next day.

*The self-collection order is valid for one month, please pick up the goods at the store within one month after sending out the WhatsApp pick-up notice.

*If the pick-up time is exceeded, without further notice, it will be regarded as an abandoned order and no refund will be provided.

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  2. Local delivery



After receiving the paid order, we will arrange shipment within 3 working days (excluding Saturdays, Sundays and public holidays). (**Except for pre-ordered items, you need to wait patiently before ordering and then arrange shipment**)


🔅Enjoy free shipping for orders over HK$250 or above (Hong Kong only, excluding residential/remote area surcharges).

🔸Guests are required to provide the correct name, address, and phone number of the recipient. If the information is incorrect, the guest must directly contact SF Express for correction.

🔸We usually send the goods by SF Express, if there are special circumstances, we will send them by the driver.

🔸The goods will be packed and shipped in SF bags. If you request the use of cartons, an additional charge will be required. Sorry for any inconveniences caused!

 

🔅If the purchase is less than HK$250, a delivery fee of $30 will be charged (except for large items/specially specified items)



🔸Guests are required to provide the correct name, address, and phone number of the recipient. If the information is incorrect, the guest must directly contact SF Express for correction.

🔸The goods will be packed and shipped in SF bags. If you request the use of cartons, an additional charge will be required. Sorry for any inconveniences caused!


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*The cut-off time for orders is 4:00 p.m. Hong Kong time. Orders placed after 4:00 p.m. will be considered as orders for the next day.

*If our store is unable to accept your order (such as out of stock), we will notify you within three working days after receiving your order.

*The delivery note is valid for one month. Please reply to the customer service within one month after sending out the notice. If there is no reply for more than one month, it will be regarded as an abandoned order without further notice and no refund will be provided.

*All orders cannot be changed/refunded once confirmed and shipped.
*After the customer places an order, colleagues will contact and confirm the order within 3-7 working days.
*If the product is in stock, it will be sent within 3-7 working days after confirmation by colleagues.

*If the product is pre-ordered, the product page of the website will display a pre-order prompt,





♦️When placing an order, customers can choose SF business locations, SF stations, and SF cooperation points to receive the goods.

♦️Please fill in the information of SF Express business points, SF Express stations, and SF Express cooperation points on the order address.

♦️The timeliness of all express shipments will not be guaranteed, sorry for the inconvenience.



SF Express station address:

https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/

https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_business_station_address/



S.F. Express Smart Locker Address:

https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_Locker/